Shipping and Delivery policy 

At Gentscloset, operated by Techwave Ecart Solutions Private Limited, we are dedicated to providing a smooth, reliable, and hassle-free shopping experience. 

In this policy, “we,” “us,” and “our” refer to Techwave Ecart Solutions Private Limited, while “you,” “your,” and “user” refer to customers shopping on Gentscloset. By placing an order, you acknowledge and agree to the terms outlined in this Shipping and Delivery Policy. 

Shipping Locations 

We currently deliver to all serviceable pin codes across India. International shipping is not available at this time. 

Order Processing Time 

Orders are processed within 1–2 business days (excluding weekends and public holidays) from the date of order confirmation. 

Once your order is processed, a confirmation email with complete order details will be sent to you. 

Delivery Timeline 

Our standard delivery window is 3–8 business days, depending on your location and courier availability. 

Failed Delivery Attempts 

Delivery may fail under the following circumstances: 

• Incorrect or incomplete address provided 
• Recipient unavailable at the delivery address 
• Order refused at the doorstep 

In such cases, the package will be returned to our warehouse. Customers may request a re-delivery after the issue is resolved. 

Damaged or Lost Shipments 

• Damaged Orders: If your order arrives damaged, please contact our customer support team within 48 hours of delivery and provide clear photographic evidence. 
• Lost Shipments: In case a shipment is lost in transit, we will arrange a replacement or refund after verification with the courier partner. 

Contact Us 

For any questions, concerns, or assistance regarding shipping or delivery, please reach out to us at:  Techwaveecartsolutionspvtltd@gmail.com, Techwaveecartsolutionsauthoriz@gmail.com