Return and Refund Policy

At Gentscloset, operated by Techwave Ecart Solutions Private Limited, we are committed to providing a smooth, reliable, and hassle-free shopping experience.

In this document, “we,” “us,” and “our” refer to Techwave Ecart Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase through our website, you agree to the return and refund terms outlined below. Our policies are designed to ensure transparency and convenience should you need to return an item.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact.
• All original boxes, tags, and labels must be returned as received.
• Products that have been worn, washed, altered, or damaged due to misuse are not eligible for return.
• Return requests must be submitted within 48 hours of delivery. Contact our customer support team within this timeframe to initiate a return.

Items failing to meet these criteria will not be accepted.

How to Initiate a Return

Step 1: Submit a Request

Email your return request to Techwaveecartsolutionspvtltd@gmail.com, Techwaveecartsolutionsauthoriz@gmail.com, including your Order ID and reason for the return.

Step 2: Provide Supporting Photos

For damaged, defective, or incorrect items, attach clear photos showing the issue to expedite processing.

Step 3: Follow Return Instructions

Once your return request is reviewed and approved, we will provide detailed instructions on how to proceed.

We reserve the right to decline returns that do not comply with our guidelines.

Refund Process & Timeline

• Once the returned item is received, our team will inspect it to confirm that it meets the return conditions.
• You will be notified regarding the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5–7 business days, and a confirmation email will be sent once completed.

Partial Refunds

If an item partially meets the return criteria—such as minor damage or missing packaging—we may issue a partial refund at our discretion.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Submit a return request within 48 hours of delivery.
• Include clear photos or videos of the issue to help us resolve the matter promptly.

Need Assistance?

For any questions or support related to returns or refunds, please contact our customer support team at Techwaveecartsolutionspvtltd@gmail.com, Techwaveecartsolutionsauthoriz@gmail.com.

Thank you for choosing Gentscloset. We value your trust and are dedicated to ensuring a seamless, satisfying shopping experience every step of the way.